1. Fit confirmed
The request appears non-urgent and appropriate for advisory interpretation.
Secure intake
Secure upload opens after paid BridgeCare booking.
BridgeCare uses a controlled secure booking and intake workflow for scheduling, payment, advisory intake, record upload, and e-signature. Records are not accepted until the request is non-urgent, within advisory scope, and the selected advisory visit has been booked and paid. A critical care doctor is matched after paid confirmation.
Not emergency care. If there are urgent symptoms, worsening condition, rapid change, or a same-day clinical decision, contact 911, the treating clinician, the facility nurse/clinician, or the emergency department.
Paid secure handoff only. BridgeCare opens the secure upload instructions only after the no-PHI safety screen, package selection, and paid booking are complete. Do not upload or email records before that step.
How to unlock secure intake
Complete the selected service booking and payment during secure booking. After paid booking, BridgeCare matches you with a critical care doctor and provides the doctor's name, visit-prep details, secure upload, and e-signature instructions. This keeps records out of booking notes, public forms, payment fields, and ordinary email.
Review payment step I have not completed the fit screenSecure intake sequence
2. Booking confirmed
The advisory package, time, payment amount, and expectations are confirmed.
3. Payment complete
Secure booking payment is completed using a generic service name with no clinical details or records.
4. Doctor and upload details sent
Only then does BridgeCare send critical care doctor details plus the approved secure consent and upload instructions.
Do not send by ordinary email
Do not email records, discharge summaries, medication lists, lab reports, patient names, dates of birth, medical record numbers, hospital or facility names, exact dates, photos, insurance cards, or detailed clinical facts.
What may be requested later
- Discharge summary or after-visit paperwork.
- Medication list or medication-change documents.
- Recent lab, imaging, consultant, rehab/SNF, or hospital records relevant to the advisory question.
- A family question list and the decision or conversation you are preparing for.
Advisory boundary
BridgeCare helps organize the medical story and prepare questions for the treating team. It does not replace the treating team, provide emergency care, or promise changes in the care plan, discharge plan, or outcome.