Not emergency care. If there are urgent symptoms, rapid worsening, or a same-day clinical decision, use 911, the treating clinician, the facility nurse/clinician, or the emergency department.

What happens next

  1. BridgeCare reviews whether the partner request appears appropriate for advisory support.
  2. If it fits, BridgeCare replies with the safest next step, referral language, or fit-screen link.
  3. The family starts with a broad, non-identifying request before records or secure intake.
  4. Records wait for the approved secure workflow after fit, scope, and consent are confirmed.

Keep ordinary email clean

Please do not reply with records, patient names, dates of birth, medical record numbers, medication lists, hospital or facility names, exact dates, photos, insurance cards, or urgent symptom details.

Useful partner next step

Send the family the BridgeCare fit-screen link and remind them not to include private medical details in the first message.

Open fit-screen form

Professional materials

Use the referral hub for partner language, family checklists, and the one-page BridgeCare overview.

Open referral hub