What BridgeCare does
Explains the medical story, organizes the questions, and helps families prepare for conversations with the treating team.
Frequently asked questions
Clear answers before anyone shares records or books.
BridgeCare Medicine is built around a disciplined advisory scope: interpretation, preparation, and practical questions for the treating team.
What stays outside scope
Emergency triage, prescribing, direct treatment decisions, facility orders, and replacing the clinicians already responsible for care.
What happens first
Start with a non-urgent fit screen. Payment, secure records, and advisory review come only after the request is appropriate.
Scope and safety
Does BridgeCare replace the treating physician?
No. BridgeCare helps families understand the medical story and prepare questions for the clinicians already caring for the patient. Treatment decisions remain with the patient and treating clinicians.
Is this emergency care?
No. For urgent symptoms, same-day deterioration, or time-sensitive concerns, contact 911, the treating clinician, the facility nurse/clinician, or go to the emergency department.
Can BridgeCare give guidance?
Yes, within an advisory scope. BridgeCare can explain the record, organize the situation, and suggest questions or options to discuss with the treating team. It does not make hospital, facility, or primary-care treatment decisions.
Does BridgeCare prescribe?
Prescribing is not part of the standard public advisory service. BridgeCare is advisory-only unless a separate signed scope says otherwise.
Records and privacy
Can I email medical records?
No. Do not send discharge summaries, medication lists, lab reports, photos, dates of birth, medical record numbers, patient names, or urgent symptom details by ordinary email. Secure upload instructions are provided only after fit, consent, and scope are confirmed.
What records are usually useful?
Depending on the question, useful records may include a discharge summary, medication list, recent labs, imaging reports, consultant notes, SNF/rehab updates, and the family question list. BridgeCare asks for the smallest relevant record set.
Can a family member request the consult?
Often, yes, but the appropriate consent, authorization, and decision-maker context must be confirmed before records are reviewed or advisory work begins.
Will I know which doctor I am working with?
Yes. Assignment details stay limited before paid booking while fit and availability are confirmed. After payment is complete and the visit is confirmed, BridgeCare matches you with a critical care doctor and sends the doctor's name and visit-prep details. The doctor is not anonymous for the confirmed advisory visit.
Pricing and fit
How much does it cost?
Pricing is $295 for a 30-minute Focused Review, $650 for a 60-minute Full Advisory Visit, and Ongoing Advisory starts at $1,200 when appropriate. Focused and Full visits are paid at booking during secure booking.
Which package fits best?
A focused question may fit a 30-minute review. A complex ICU, hospital, SNF, rehab, medication, or goals-of-care situation usually fits the 60-minute advisory visit. Evolving situations may fit ongoing advisory support.
Is this covered by insurance?
BridgeCare is a private-pay advisory service. It is not positioned as insurance-covered primary care, emergency care, or facility care.
What states does BridgeCare serve?
BridgeCare offers nationwide U.S. advisory and navigation support. Patient location is still collected during the fit screen for logistics, compliance review, secure intake, and any state-specific boundaries. The public advisory offer is not emergency care and is not a prescribing service.
Referral partners
How should a professional refer a family?
Send the family to BridgeCare for a non-urgent fit screen. Do not send records or protected health information by ordinary email. The family receives secure intake instructions only after fit, consent, and scope are confirmed.
Does BridgeCare create conflict with the treating team?
The goal is the opposite. BridgeCare helps families understand the situation well enough to communicate more clearly with the treating team.